Premfresh Online Terms and Conditions

1.) Detailed descriptions of goods and/or services
Premfresh is a business in the e-commerce retail industry that sells seafood direct to consumer.

2.) Delivery policy
Subject to availability and receipt of payment, requests will be processed within 3-5 working days and delivery confirmed by way courier.

3.) Export restriction
The offering on this website is available to all whom reside in South Africa.

4. Return and Refunds policy
Returns

Unfortunately, our products are exempt from being returned. Perishable goods such as food cannot be returned.

We aim to provide our customers with only the best quality seafood available, should we fall short of this and you are dissatisfied with your products we want to know about it. We will assess refunds on a case by case basis and we will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, this can be done manually via direct EFT into your provided bank account alternatively if possible a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at orders@premfresh.co.za

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@premfresh.co.za. We may request that you send us photos of defective products should we require it, this must be provided should we request it in order to process your refund or exchange.

Shipping

To exchange your product, you should drop off your product at: Address

You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable. If you receive a refund, the cost of return delivery will be deducted from your refund.

5. Cancellation Policy
In the case of a user/customer wanting to cancel a order, a full refund shall be deemed if:

· Order is cancelled within 12 hours of purchase.

· Cancellation does not occur before order cut-off dispatch times (before 9:00 am of the specified delivery date).

*On-demand deliveries can not be refunded.

6. Customer Privacy Policy

Premfresh shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from email

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, SnapScan data, Zapper data, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

– Communicate with you;

– Screen our orders for potential risk or fraud; and

– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Additionally, we retain the right to use your device and customer information to direct relevant targeted advertising to you beyond premfresh.co.za through paid advertising and retargeting on social media.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Woocommerce to power our online store. We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

SATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at orders@premfresh.co.za

7. Payment options accepted

Payments may be made via Payfast.

8. Card acquiring and security

Card transactions will be acquired for Premfresh who are the approved payment gateway for all South African Acquiring Banks.

9. Customer details separate from card details.

Customer details will be stored by Premfresh separately from card details which are entered by the client onto Payfast.

10. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

11. Responsibility
Premfresh takes responsibility for all aspects relating to the transaction including sale of goods sold on this website, customer service and support, dispute resolution and delivery of goods.

12. Country of domicile
This website is governed by the laws of South Africa and Premfresh as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, address.

13. Variation
Premfresh may, in its sole discretion, change this agreement or any part thereof at any time without notice.

14. Company Information
This website is run by a Premfresh based in South Africa trading as trading name and with registration number reg number and Directors/Owners names.

15. Premfresh contact details

Company physical address: 10th Floor, Convention Tower, Heerengracht Street, Cape Town, 8001

Email: orders@premfresh.co.za Telephone: +27 21 427 1400